Privacy Policy

1. Introduction

Yaylı Apart ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us when you use this website or make a reservation.

2. What we collect

When you book a stay, we collect:

• Your name, email address, and phone number
• Check-in and check-out dates and guest count
• Payment information (processed by our payment provider — we do not store card numbers)
• Any notes or special requests you provide

When you browse the site (whether or not you book), we automatically collect:

• Your IP address and any forwarded-IP chain reported by intermediary proxies
• Browser, browser version, operating system, and device type
• Screen resolution, time zone, language preferences, and the Accept-Language header sent by your device
• Country (when reported by upstream network infrastructure)
• Pages you visit and the time spent on each, in seconds
• Which rooms you view and how long you look at each one
• The check-in / check-out dates you query in the booking calendar
• Buttons and links you click
• The page that referred you to our site, including any campaign tracking parameters

These signals are tied to a long-lived first-party cookie (vid) and a per-session cookie (sid), both set by us so we can group activity from the same browser. We use them to understand which rooms attract interest, fix usability issues, and respond to abuse or fraud. The data is stored on our own servers and is not shared with advertising networks.

3. How we use your data

• To manage your reservation and communicate with you about your stay
• To send check-in details such as WiFi credentials and property location
• To comply with legal and accounting obligations
• To improve our website and services

4. Sharing

We do not sell your personal data. We share minimal information with the following service providers only when necessary to fulfil your booking:

• Channex — our channel manager for availability and reservations
• Booking platforms (Booking.com, Airbnb) when you book through them
• Payment processors to complete your transaction

5. Your rights

You have the right to:

• Access, correct, or delete the personal information we hold about you
• Withdraw consent for marketing communications at any time
• Request a copy of your data in a portable format

To exercise these rights, contact us at [email protected].

6. Retention

We keep reservation records for as long as necessary to fulfil the booking and comply with legal retention requirements (typically up to 10 years for accounting purposes under Turkish law). Browsing analytics (visitor identifiers, page views, click and dwell events) are retained on our own servers for as long as we consider them useful for operating the site; you may request deletion of records associated with your visitor identifier or IP at any time using the contact details below.

7. Contact

For privacy-related questions, please email [email protected] or call +90 507 564 79 44.